What US Healthcare can learn from Canada
Jessica Higgins is co-leading a project with Canadian healthcare professionals to implement proven patient-centered care solutions that she and her team have successfully piloted throughout 2016 and 2017 in a target subset of healthcare offices across Miami and Miami Beach.
This project will become a healthcare case study for the entire system with a target publication date of 2017.
Canada is far more focused on patient-centered care than the United States, in general. This is due to a governmentally funded healthcare system where they are free from the constraints of focusing on the bottom line.
A growth mindset is as requisite in healthcare as in all other industries. Focusing on maximizing payer reimbursements is no different than a business who focuses solely on collecting the most money from each customer. In our current healthcare environment in the United States, quality is largely missing. So long as healthcare institutions meet clinical care requirements, they fail to see any priority for serving patients.
Given that every citizen either currently is, or will someday be a patient, this matter feels far too serious to ignore.
Jessica and team will continue leading change in the institutions who see things differently. If you are interested in creating a healthcare environment that instills the mindset necessary to improve human health and move from “sick care” to “well care”, her team can be reached at firstname.lastname@example.org.
Jessica Higgins is a public speaker, strategic consultant and a published author on creating end-to-end culture design solutions in healthcare, higher education, governments and large corporations. She is Chief Operating Officer of Gapingvoid Culture Design Group. Her team's clients include Microsoft, Zappos, Roche, AT&T, Pfizer, L'Oreal, US Bank, Babson College, and many others. She is based in Miami Beach, FL.