Jessica Higgins is a public speaker, strategic consultant and a published author on creating end-to-end culture design solutions in healthcare, higher education, governments and large corporations. Her clients include Microsoft, Zappos, Roche, AT&T, Pfizer, L'Oreal, US Bank, Babson College, and many others. She splits her time between Miami, FL, San Diego, CA and Scottsdale, AZ. 

For speaking engagements, interviews and other inquiries please contact her publicist, Kat Fleischman, at 

It's "User" not "Youser"

The team published a great article last week, excerpted below. Follow our gapingvoid daily email for daily inspiration from myself and our team.

There’s that Henry Ford quote, where if you asked the people in a pre-car world what kind of transportation they wanted, they’d say faster horses.

When we develop products, we can come up with ideas in a few ways: we can follow competitors, we can ask users what they want, or we can use our brains, EQ and selves to understand and fill market needs.

In her book titled "Different", Youngme Moon explains that, paradoxically, when we try to capture our company’s strengths on paper, “there is a natural inclination for folks in the competitive set to focus on eliminating differences rather than accentuating them.”

When we build products according to what other people are doing, missing and thinking about, we build stopgaps: products that solve temporary needs and temporary market trends.

We need to use our product to build real solutions. Not to keep busy, but to innovate.


Jessica Higgins, JD MBA BB is a public speaker, strategist and published author. She is Chief Operating Officer of Gapingvoid Culture Design Group. Her mission is to help others. If you would like to speak to Jessica about how she can help, she can be contacted at  and @jessicahigginsdotco. She is based in Miami, Florida.

A Year in Review: 2017

A Year in Review: 2017

Rules Against Women.

Rules Against Women.