Jessica Higgins is Chief Operating Officer of Gapingvoid Culture Design Group, a team of inspired individuals based in Miami, Florida, with clients worldwide, including Microsoft, Zappos, Roche, Pfizer, L'Oreal and many others. She and her team deliberately design end-to-end culture solutions that help people connect emotionally to their organization's most important outcomes. She works in healthcare, Pharma, finance, higher education, governments and Fortune 500 corporations. She is a public speaker, strategist and published author in the future of healthcare. She holds a Juris Doctor in Law, A Masters in Business Management, and a Black Belt in Lean Six Sigma with specialty in Design for Six Sigma.